FAQ & Policies

Q // Free pickup is available from our studio in Western Sydney; please contact us via the contact page to discuss and arrange.

Q // Do you offer wholesale pricing for potential stockists? We are always on the lookout for new stockists locally & Australia-wide. Please send all enquiries via our contact page and we will send through a copy of our wholesale price list.

Q // Do you cater for life events, weddings and corporate events? We offer a wide variety of vessels/jars & scents and work closely with a graphic designer to create customised labels that best suit your particular occasion. Please use the contact page to discuss this with us.

Pricing // Product & delivery prices are current at the time of issue and are subject to change at any time.

Shipping // We use a very reliable courier service for all online orders. You will receive an email with once your item has been packed & is ready for pickup. This email will include all relevant tracking information. Please contact us should you have any queries regarding the shipment of your order.

Breakages // While we take as much care as we possibly can to ensure your items are packaged securely and safely, between leaving our studio and arriving at your door, handling of your package is up to the shipping company and their employees. In the unlikely event that your item or package is damaged in transit please contact us within 24 hours so that we can make contact with the courier company to have the matter assessed.

Care Instructions // Please ensure you read the 'candle care' instructions on the reverse side of our business card which is included in your package. Following these instructions helps to ensure safety while using our products and to help get the most out of your new purchase.

Production & Delivery Times // Please allow up to 7 working days to receive your order. Most items are generally ready to be posted the next day but do sometimes require being poured to order. Please feel free to ask us for an E.T.A.

Should you have any further questions or queries please head to our contact page and we will respond to you within 24hrs.